Sunday, August 20, 2017

Interview: Mankind's Greatest Invention?



Today is a big day for my daughter Aida. She'll be attending a job interview.

Interviews are nothing to shout about nowadays. The way job market is heading, a fresh graduate going for interviews is as commonplace as a retiree tweaking his sugar strategy.

But this interview is a milestone for Aida because it'll go down as her first ever job interview. She was already up and about at 5 am, five hours ahead of showdown. I could feel her jitters and nerves snapping. She'd be 22 in December, and her first day at kindergarten felt like yesterday.

I drove her to the interview location at Selangor Dredging Building near Petronas Twin Towers, together with her mom and sister, as a show of solidarity. Or just to be around in case she broke down. An interview could swing from nice to nasty in no time.

On the way we were caught in the Sg Besi snarl-up, so there's plenty of void for me to carp and gripe. I wasn't too happy with Aida's joyless and cynical choice of a black tudung for this momentous occasion. The odds were already stacked against her, why make it worse. "It's blue black, not black" her mom chimed in with a defensive maneuver.  I hate technicalities.   

I'm sure there are hundreds of other interviews being held in KL today and every working day. Half a million fresh and frustrated graduates are looking for paying jobs now. Every job requires at least one interview. The rule of thumb is, the higher the position, the longer the interview hours. A CEO position might require one whole day or two and even include an eleven-course Chinese dinner. An interview for a lowly Malay movie extra or AF contestant may take all of five minutes, no food.

Interview as a concept isn't new. More than one thousand years ago Hannibal and Hammurabi had to run interviews to select soldiers from thousands of army aspirants. Their interview procedure looked a lot like modern medical procedures (blood etc). Ugly and uninspiring, I know, but it was an interview nonetheless.

I read somewhere that interview in its modern form and style was invented by the prolific inventor Thomas Edison, along with his one thousand other inventions. He mechanized the interview process with a structured test to winnow out the non-starters. I supposed it worked very well because even now most interviews employ Edison's early template, where job applicants are subjected to a battery of tests, tricks and simulations. Sometimes live battery is used for effect. Some of today's interview techniques can actually be more cruel than the one pioneered by Hannibal.

My first ever interview was in 1975.  I was just starting my undergraduate study at UKM. I'd applied for a scholarship from Bank Pertanian (now Agro Bank, for effect) to finance my study, and they thought I was good enough for a look-over. My hair was long and unruly, but the interview panel didn't seem to mind it because they didn't expect university students to be good-looking. The interviewers were a happy lot. They did their best to calm me down, beginning with what game I played in school. I thought it was a trick question, so it took me all of ten seconds to say football. As it turned out, they asked only straight questions. And that was it, no personality quiz or mensa madness.

I got the scholarship, along with another guy, also from Kelantan. (Those days half of university students were from Kelantan because the entire state was classified as very rural).  I remember him because he was majoring in animal husbandry at UPM, and was very proud of it. I'd no slightest idea what or how animal husbandry was at that time.

Scholarship interviews now are, of course, more elaborate. No more "What game did you play in school" stuff. Those who apply for JPA scholarships to study medicine now have to pass seven rounds of grueling interview. I can't quite understand the need for two rounds, let alone seven. To me, if they're all qualified academically, then give them all. One interview is enough, and the purpose is nothing more than to make sure that they're real, breathing persons, not cyber or virtual sort. If funds or places are limited, then use quicker criteria, like names. An applicant with complex and conflicting names like Aaron Putra Tabayyun is out.  Ibrahim is fine.

Petronas scholarships are among the most coveted in the country even with crude oil price at only $40. So no surprise that the interview borders on the dark arts. The short-listed applicants, mostly straight A+ students from Kolej Melayu Kuala Kangsar, are whisked away to a boot camp in agricultural Tronoh for a series of suspicious mind games, sing-alongs and role-plays. The idea was to size up the leadership potential of these 18-year olds and identify Petronas CEO for 2051. Half of those who fail have to carry on with their lives dispirited and badly broken, while the other half continue their studies in UPM.    

If scholarship interviews are that difficult, imagine job interviews. But why are interviews becoming more complicated and cold blooded? I think it all boils down to the classic interplay of supply and demand. Jobs are scarce while applicants with 3.85 cgpa are a dime a dozen. The objective is no longer to separate the wheat from the chaff, but to pick out the sexiest wheat. Academic grades or Ivy League are no longer a good predictor of workplace success. Companies are under pressure to spot the right talent at the entry point rather than risk the eventual unfolding of a Jeff Skilling or Jho Lo.

And there's always this belief that a modern, ground-breaking company must use the latest and the most sophisticated interview routine. Words would get around. The wisdom is, the harder the interview, the higher the pay. This is purportedly good for company image, brand and HR chief. This is also delusional.

To their credit, the job applicants are not taking all this sitting down. The market is now rife with interview self-helps (Dummies, Idiot's etc), online material and apps. An applicant with a mind can now arm himself to the teeth. He can game even the most difficult interview. He can conceivably answer before you ask. He can complete any test thrown at him in ten minutes.  He can mock and provoke the interviewer. Companies would shudder at the thought of landing a candidate whose talent lies not in money-making, but in money-laundering. The only way for a company to win this dogfight with the interviewee is to use a killer interview. (Or,  better still,  kill the interviewee).

It makes us wonder, if interviews are so critical, why are some plum positions being filled with no semblance of an interview? Like what? Like presidents, prime ministers, ministers, mursyidul am. I don't think Robert Mugabe was ever interviewed for president or for anything. Donald Trump has interviewed (and groped) lots of ladies, but not the other way round. Ahmad Maslan came with 3.85 cgpa, but without interview. They were chosen by default, not by interviews. I'm sure many rogue and rampant "leaders" would get found out early enough had they been subjected to a reasonably robust interview, with some personality software and IQ tests, don't forget.

Oh, yes, Aida. She aced the interview, got the job and will start next week.  Hard to believe this slice of good fortune. Must be that black tudung. Blue black, sorry.